Data & Reporting
There is a difference between information and a report. One is what happened. The other is what happened, after somebody decided how to tell you.
Data & Reporting
If the answer is after the accountant closes the month, you are steering a business using a picture of where it was four weeks ago.
Data & Reporting
What he bought, what he was charged, what he owes, what he complained about, and when you last spoke. Five facts, usually in five places.
Data & Reporting
Most owners judge their team on impression: who looks busy, who answers quickly, who was there late. None of those are performance.
Data & Reporting
Manual work never appears in any expense head, so it never gets reviewed. It is paid for in salary, in errors, and in things that arrived too late.
Data & Reporting
Not how it is doing this year. Today. Most owners need two days and three people to answer a question about their own company.
Data & Reporting
Most owners can tell you last month's sales within a minute. Ask what is still outstanding and the answer takes two days and a call to the accountant.